FAQ Nido student accommodation London

Who can live at Nido?

We accommodate students from any university, but you should be a student who is taking a full-time course of study in London, a student on an organised study abroad programme, a student enrolled full-time in a language school, or a student conducting a work placement course as part of a degree-granting programme and you must be 18 or over. 

What is the contract length?

At Nido Notting Hill we offer 43- and 51- week contracts from the start of September. Short term stays, at a minimum of 4 weeks are available during the summer months from June until the end of August. Please be sure to check the cancellation policy when booking online.

Are linen and kitchen essentials included in my room?

Yes, a basic linen and kitchen pack is provided. The kitchen pack includes: plate, saucer, bowl, knife, fork, spoon, tea spoon, pan, saucepan and cutting board. Linen pack includes: duvet, duvet cover, pillow, pillow case, fitted sheet and mattress protector. Your bathroom pack includes: bath towel, hand towel, face towel.

What documents do I need in order to check-in?

You will be required to show proof of studies from your university by way of your acceptance letter. You will also need to send us a passport photo for your key card ID and a photocopy of your passport (and Visa if required) for identification. We will need to receive all of this prior to check in and it can be sent electronically. You will also need to have signed your contract with us prior to check-in.

What do I need to pay before arrival?

You will need to pay a £50 non-refundable application fee; this is only refundable if we do not have a room available as detailed in your booking request. Thereafter you will need to pay a 4-week refundable damage deposit and 4 weeks rent to secure the room with us. The remaining fees for your stay are then divided into 2 instalments, the first of which is due prior to check in and the second of which is due in February of the following year if you have booked a long-term contract with us. Should you wish to pay your entire bill prior to arrival, you will receive 2% of the accommodation value onto your cashless account. Any stays of less than 20 weeks will need to be paid in full prior to arrival. 

Will I have internet in my room?

Internet access is included in the room rate. Residents have an 8MB dedicated line of broadband access per bed space,  and there is wireless access in the communal areas. You will need to bring a cable to connect to the internet in your room.

What are the guest policies?

You are permitted 3 day guests between the hours of 8am and midnight. You are also entitled to 8 overnight guest stays a month; this can be taken all in a row or spread across the month. However, residents are not permitted more than one overnight guest at any one time and guests must be 18 years of age or over. All visitors must have ID with them or they will not be given access to the residence.

Will my room be cleaned?

We can offer you room cleaning services for a fee which are carried out by a member of our housekeeping staff. Please check with a member of staff when you check-in.

What's not included?

Use of the fitness centre is free 24-hours-a-day once the student has paid a one off fee of £10 and had a gym induction. Yoga classes are provided, but at an additional cost. Students can also make use of the vending machines but items purchased are at cost of the resident. You are responsible for the cleaning of your room and laundry is on a pay-per-use basis. Dry cleaning, room cleaning, and laundry room are all available onsite but students are required to pay for these extra services. 

Will I have a TV in-room?

Televisions are not provided in-room but students are able to hire one which connects to a centralised cable system. Students who take this option have the responsibility to purchase a TV license.

Will I have a phone in-room?

You can set up a phone in-room through our internet service provider. You will need to purchase a VOIP phone through them and pay for your calls, or you can simply chose to use an internet-based service like Skype and set up an account with them.

Do you have laundry and what does it cost?

Yes, we have several washers and dryers on the ground floor. It is £3 per wash and £1 per use of the dryer.

Can I change my room after I move in if I don’t like it?

Yes, provided there is still space available and you have a valid reason. Bear in mind different rooms are offered at different prices. It may be that you'd have to pay a different rate to occupy a different room.

What happens if I lose my key or get locked out of my room?

A student’s key card provides them with access into the building, their rooms and cashless account. If students lose their key card they will need to pay £15 for a new one. Should students lock their key in their room they will have one lockout grace and thereafter a £15 lockout fee will be charged.

Is the fitness centre free to use?

Yes; once residents pay a small induction fee of £10 to learn how to use the fitness equipment safely, access to the Fitness Centre is free, 24 hours-a-day!

Are there monthly events/activities planned for residents?

Nido has an on-site Building Manager who understands the concept of Residence Life. There are also Resident Assistants who manage the pastoral care and general well-being of the students and are available 24 hours-a-day. They also organise social events and activities for students so you'll never be shy of choice on what to do at Nido. 

What happens if my light bulb needs replacing?

At Nido, we have a full maintenance team at hand for all maintenance issues you may have in your room or the communal areas. We even have an online system that you can use to report issues.